Managed IT Services
Springlink’s Managed Network Services offering is to manage enterprise infrastructures from an availability, manageability and performance perspective.
We can help you to manage your complex IT infrastructure by providing the right skills and process based framework to reliably deliver availability and performance of your IT infrastructure
We manage services offerings which is structured around three delivery models
> Onsite – Delivered through the Infrastructure Management Services
> Offsite – Delivered through our state of the art Enterprise Management Services
> Hybrid – This is a combination of both the above models.
We then define Statement of Work, Service level Agreement -covering service, deliverables, agreed response time, man power augmentation and problem / incident resolution parameters.